Songsaa Private island

Guest Experience Supervisor

GeneralPosted 2 w ago

Location

Preah Sihanouk Province

Job Type

FULLTIME

Experience

2+ Years

Experience level

Associate

Work Mode

On-site

Industry

Hospitality / Hotel

Languages

English, Khmer

Description

Be an accessible representative for guests, directing all guest comments and feedback to relevant departments.
Create a service to guests, pairing them with suitable activities for their particular demographic.
Enhance the guest experience by providing a professional and informed contact for the guest to liaise with during their stay.
Coordinate duties and responsibilities of Guest Experience Ambassadors, Guides and Drivers.
Coordinate with the Transport Manager with all the guest transfer arrangements and communicate the same with the concerned team members.
Communicate with the Transport Manager on a regular basis in making sure that the arrival and departure guest transfer are ready 15 minutes prior to the boat departure from the hotel.
Attend training and meetings as and when required.
Maintain full confidentiality over the resorts and HR issues.
Maintaining excellent grooming and hygiene ensuring all grooming standards are met in relation to grooming and uniform presentation.
Take the responsibilities assigned to your position in case of fire drill, evacuation, in accordance with the Resort Emergency Response Policy.
Actively promote the services and facilities to guests and other stakeholders of the Resort.
Complying with Resort Safety & Environment policies, initiatives and legislation.
Converses with guests to obtain feedback and suggestions for improvement.
Abiding by all Place Health, Safety and Hygiene regulations at all times.
Abiding by the guidelines set out in the Employee Handbook.
Assist with providing accurate stock take figures when required.
Inform GEM of any incident in the guest room including damages, complaints and also guest feedback.