• To provide highly professional customer experiences by delivery of excellent customer services, tailored product and service consultations through inbound and outbound calls and messages to ensure quality inquiries/complaints escalation and achieve sales referrals of the Bank.
• Respond customer’s calls and messages (through social media channels, emails and the Bank’s website) by following given standard script and customer service standard of ABA Bank; Ensure service level or service turnaround time of messages (social media channels, emails and Bank’s website) is achieved; Handle and resolve customer issues/complaints and/or identify and escalate priority issues/complaints to the right key in-charge; Conduct complaint registration into system in timely and accurate manner; Provide customers with product and service consultations, specifications, terms and conditions with prepared sales script in order to achieve sales referral target; Act as a focal point to refer banking products to related teams for further cross-selling and achieve sales target; Complete call logs and prepare call reports on the timely manner; Contact es or private individuals by phone to survey about the service provided by ABA Bank; Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
• Handle tasks assigned by Line Manager.

Bachelor’s degree in Professional Communication , Finance and Banking, Accounting or any relevant field; Less than one year of ing experiences in relevant field; Ability to use and communicate via social medias with professional writing style; Good listening, sales, customer services, communication, negotiation, problem solving, team and interal skills; Excellent product knowledge of financial services; Practical knowledge of banking operations, rules and regulations, and operational risks; Good flexibility, critical thinking and relationship management skills; Ability to use and communicate in both Khmer and English (Chinese is a plus); Microsoft Office and Bank’s software; Strong dedication to accuracy and efficiency.