IT Staff:

• Facilitate the installation of technology tools in accordance with the organization's standards (communication, document sharing, and request system).
• Serve as the first responder to users and monitor the request system, escalating to the IT Manager when needed.
• Inspect security systems for cameras, surveillance, and data backups.
• Maintain and repair computers, install hardware/software, printers, cameras, card scanners, and install other network devices.
• Maintain the server room and inspect electrical systems in coordination with the administration department.
• Assist the IT Manager in reminding staff about technology asset policies and cybersecurity training.
• Request IT department office supplies monthly.
• Teach and work with the Education Manager to prepare computer class lessons appropriate for clients' curricula.
• Plan monthly computer teaching activities and update child attendance for the Education Manager.

- Prepare monthly reports for the IT Manager. Community Staff:

• Responsible for case management processes (estimating case plans, referring to services, monitoring, and closing cases) for community clients.
• Develop case management plans and review cases with social workers before clients are ready for reintegration.
• Facilitate clients in receiving vocational training and finding employment based on their individual case management plans.
• Teach life skills lessons to client families in the community, individually or in small groups.
• Communicate with partner organizations to find services to meet the needs of clients and their families.
• Participate in resolving client issues in the community through case conferences with relevant departments.
• Responsible for preparing relevant documents, entering data, and keeping client files secure.
• Arrange support for clients according to their case plans (accommodation, food, education...).

IT Staff:

• Bachelor's degree in Information Technology or a relevant technical diploma.
• At least 2 years of work and teaching experience.
• General and technical skills.
• Computer skills: Microsoft Word, Email, Excel, PowerPoint, social media, Adopt Photoshop, Adopt Premier, Publisher, and AI.
• Basic knowledge of computer repair, network connectivity, and security cameras.

- Soft skills:

• Age between 24 and 35 years old and possess maturity in work execution.
• Enjoy teamwork and be creative in work with responsibility.
• Be diligent, show a positive attitude, be flexible, and patient.

- Willingness to learn new skills and techniques related to job duties. Community Staff:

• (Implicitly requires experience in social work/development based on responsibilities, but not explicitly stated with years)