ABOUT THE JOB

ABOUT THE COMPANY:

A leading firm in the Commercial Real Estate and Property Management sector, operating within a global affiliate network and specializing in comprehensive maintenance and operational oversight for commercial, retail, and industrial properties.

ABOUT THE ROLE:

The Operations Supervisor will be a proactive, detail-oriented leader responsible for overseeing daily building operations, ensuring smooth service delivery, maintaining high customer service standards, managing front desk services, and coordinating essential external vendors.

WHAT YOU WILL DO:

• Supervise all day-to-day front desk, receptionist, and concierge operations to guarantee professional customer service delivery.
• Coordinate and closely oversee the performance of all external service providers and vendors, including cleaning, security, and pest control, ensuring efficiency.
• Monitor daily building operations to ensure a smooth workflow, optimize efficiency, and guarantee compliance with all agreed-upon standards.
• Develop and maintain positive client relationships, ensuring that service delivery consistently meets established expectations.
• Monitor expenditures within assigned areas and actively support the implementation of cost-effective solutions.
• Assist the management team in preparing comprehensive monthly operational reports for review.
• Ensure strict compliance with all health, safety, and security requirements within the operations.
• Support continuous improvement initiatives, particularly in customer service protocols and vendor management practices.

WHAT YOU SHOULD HAVE:

• Minimum 3-5 years of experience within Property Management or another relevant sector.
• Experience in Commercial, Retail, or Industrial Building operations is a strong advantage.
• Excellent verbal and non-verbal English and strong communication skills.
• Proven ability to effectively interact with a wide range of clients, personnel, and their varied demands.
• Strong leadership ability, effective stakeholder management (clients and tenants), and a strong customer focus.
• Must be self-motivated, reliable, professional, and possess a keen attention to detail.
• Competent working knowledge of Microsoft packages (e.g., Excel, Word).

Skills Required

• Customer service
• Leadership skills

About Company

Cambodia's Leading Executive Search and HR Solutions Partner. At Ajip Consulting, we are more than just an executive search & recruitment firm - we bridge talent with opportunity across Cambodia's dynamic business landscape. With deep local insights and global best practices, we deliver exceptional executive search, recruitment, and agile HR solutions. Founded with a vision to transform Cambodia's human resource landscape, we combine deep local market knowledge with international best practices to deliver outstanding business results.