About the role
- JOB RESPONSIBILITIES Oversee the diagnosis and resolution of technical issues reported by users, ensuring timely and effective problem-solving.Front-line support with all the system issues relatedManage escalations for complex or critical issues, ensuring they are resolved promptly and effectively.Conduct root cause analysis for recurring issues and implement permanent fixes to prevent future occurrences.Provide regular reports and updates to senior management on the status of support activities, issues, and resolutions.Maintain clear and open communication with users, stakeholders, and other IT teams regarding support activities and system changes.Work closely with development, QA, network, and infrastructure teams to ensure seamless application support and maintenance.Coordinate with third-party vendors for support and maintenance of external applications, ensuring service level agreements (SLAs) are met.
- JOB REQUIREMENTS Bachelor’s Degree in Computer Science, Information Technology, or a related field2+ years of experience in application support or a related IT fieldExperienced in working in banking or financial sectors or software solutions companyExperienced in application support for enterprise level systemWell equipped with technical expertise including architecture, functionality, and dependenciesHas strong problem-solving abilities to diagnose technical issuesHas knowledge of scripting language and automation APPLY NOW Interested candidates are invited to send a cover letter and CV to Wing at: jobs@wingbank.com.kh Are you ready to be part of Wing? There are a number of rewarding career options available.
- Successful applicants receive a competitive salary based on work experience, education, and potential.
- Employees can also expect a yearly raise and bonus, and enjoy benefits like access to a 24-hour hospital, surgical and personal accident insurance, good working conditions, and human resources policies in compliance with the Cambodian Labor Law.
- Apply Now.
Required Skills
Technical SupportProblem SolvingRoot Cause AnalysisReportingCommunicationCollaborationVendor ManagementService Level Agreements (SLAs)Application SupportEnterprise SystemsSystem ArchitectureSystem FunctionalitySystem DependenciesScriptingAutomationBanking Sector KnowledgeFinancial Sector Knowledge
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